Exchange & Refund Policy
Return Policy Due to the personal-care and consumable nature of our products, the following return rules apply: Eligible for Return • Items must be unused, unopened, and in original packaging • Return request must be made within 7 days of delivery Not Eligible for Return • Candles that have been lit or used • Makeup, body mist, or body butter that has been opened or used • Items returned without original packaging • Items returned after the 7-day window Exceptions — Damaged, Defective, or Incorrect Items If you receive a product that is: • Damaged during shipping • Defective (e.g., candle wick issue, faulty packaging) • The wrong item Please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or refund at no extra cost to you — no need to return the item unless requested. How to Request a Return 1. Email/message us at [0101 8512327] or [] with your order number and reason for return 2. Wait for approval and return instructions before sending the item back 3. Once received and inspected, we will process your refund or exchange
. Refund Policy Approved Refunds Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 2-3 business days to your original payment method (via Paymob). Refund Method Refunds are issued to the original payment method used at checkout. Cash-on-delivery refunds will be handled when receiving the courier Shipping Costs Original shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items. Late or Missing Refunds If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider first, then contact us at [/0101 8512327]if the issue isn’t resolved.